So I call up AT&T yesterday to get an explanation for exactly why they have yet to issue me a correct bill for my phone since I signed my contract with them in May. Unlike the last few times I’ve called, I didn’t have to push that hard this time to get her to drop the bill by $124.88 to the correct amount. (How amazingly askew is that, by the way?)
When my business partner and I looked into the new iPhone and crunched some numbers on how to structure our plan, we found that going the family plan route would save us $10 on unlimited texting, among other things. Unlimited texts for individual phones was $20 each, or $30 for all phones on the iPhone family plan. Or so their very clear pricing structure would lead you to believe.
“No, it doesn’t work that way, sir. That’s for normal phones, not the new iPhone. It’s $20 each line.”
“Well then please explain to me how it does work because I just read to you the text plan pricing verbatim from the Answers to Common Questions section of the iPhone 3G page.”
“I don’t know, but I can tell you that it doesn’t apply to the new iPhone. It didn’t apply to the old iPhone either, so I don’t know why they do that.”
“Well, you might want to let Corporate know, because it’s right here in pretty plain language on the iPhone 3G site, and I don’t see how I could possibly be misunderstanding it. Seems like false advertisement to me.”
Loading ...
There are 4 iPhones on my family plan and we use the unlimited SMS plan for $30 for the entire family plan.
Looks like yet ANOTHER customer call is in order with AT&T… greaaaat.
That’s big company customer service for you. I’ve had similar experiences with them too.